Shipping & Returns
Shipping Policy
At Habitat Goods, we strive to ensure your orders are delivered safely and efficiently. We work with reliable courier partners to bring our furniture, lighting, and rugs directly to your doorstep.
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Order Processing: Orders are typically processed and prepared for dispatch within 1 to 3 business days. You will receive a tracking confirmation as soon as your items leave our facility.
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Shipping Rates & Delivery: Shipping costs and estimated delivery times are calculated at checkout based on your location and the size of the items. Standard shipping times generally range from 5 to 10 business days for domestic deliveries.
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Handling of Bulky Items: Large furniture pieces may require specialized freight delivery. Our logistics team or courier will coordinate with you in advance to schedule a convenient delivery window.
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Tracking Your Order: You can easily monitor the progress of your shipment using the tracking link provided in your shipping confirmation email. If you experience any delays or issues, please contact our support team at contact.habitatgoods@gmail.com.
Return & Exchange Policy
We want you to love every piece you bring into your home. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your peace of mind.
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Eligibility Window: You may request a return or exchange within 30 days of receiving your item.
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Condition of Items: To be eligible for a return, products must be unused, in their original packaging, and in the same condition that you received them. Custom or final-sale items cannot be returned unless they arrive damaged or defective.
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Initiating a Return: To start a return or exchange, reach out to us at contact.habitatgoods@gmail.com with your order number and details of the item. Our team will provide you with return instructions and shipping details.
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Refunds: Once your return is received and inspected, we will process your refund to your original method of payment. Shipping fees are non-refundable, and return shipping costs may apply depending on the size of the item.